Privacy Policy

LoanResolution.org (“Company”, “we”, “us”) respects your privacy and is committed to safeguarding the personal and financial information shared with us.

This Privacy Policy explains how information is collected, used, stored, shared, and protected when you access our website or avail our services.

By using our website or engaging with our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following information:

a) Personal Information

  • Full name

  • Mobile number

  • Email address

  • Residential address

  • Identification details (if required for legal processes)

b) Financial Information

  • Loan details

  • Outstanding amounts

  • Bank/lender names

  • Income information

  • Payment history

  • Credit-related documents voluntarily shared

c) Technical Information

  • IP address

  • Browser type

  • Device data

  • Website usage patterns

d) Communication Records

  • Emails

  • WhatsApp messages

  • Call recordings (where legally permitted)

  • Submitted documents

2. Purpose of Data Collection

Your information is used strictly for:

  • Providing loan settlement consultancy services

  • Negotiating with banks, NBFCs, recovery agencies, and legal authorities

  • Preparing complaints, legal drafts, and settlement documentation

  • Managing savings mechanisms for settlement

  • Customer support and service communication

  • Legal compliance and dispute resolution

  • Improving service quality

3. Consent for Disclosure to Lenders & Authorities

By engaging our services, you expressly authorize LoanResolution.org to:

  • Share necessary personal and financial information with lenders, banks, recovery agencies, RBI offices, ombudsmen, lawyers, arbitrators, and regulatory authorities solely for settlement and legal assistance purposes

  • Obtain loan-related information from creditors on your behalf

This consent remains valid during and after the service tenure where required for settlement closure.

4. Data Sharing & Third Parties

We may share data only with:

  • Banks and financial institutions

  • Recovery agencies and legal representatives

  • Regulatory bodies and enforcement authorities

  • Technology/service providers supporting operations

We do not sell, rent, or trade personal information to marketing agencies or unrelated third parties.

5. Data Security Measures

We use reasonable administrative, technical, and physical safeguards to protect your information, including:

  • Secure databases

  • Limited internal access

  • Encrypted communication where applicable

However, no digital system is completely secure. By using our services, you acknowledge and accept this risk.

6. Data Retention

Your information is retained:

  • For as long as necessary to complete settlement services

  • To comply with legal obligations

  • For record-keeping and dispute protection

Once no longer required, data is securely deleted or archived.

7. Client Responsibilities

You are responsible for:

  • Providing accurate information

  • Keeping login credentials (if any) secure

  • Informing us of changes in financial or contact details

We are not liable for consequences arising from false or incomplete information provided by clients.

8. No Guarantee of Outcomes

While we take all reasonable efforts to assist in settlements:

  • Results depend on lender discretion, financial condition, and legal factors

  • We do not guarantee settlement amounts, timelines, credit score improvements, or legal outcomes

Use of our services is advisory and facilitative in nature.

9. Cookies & Website Tracking

Our website may use cookies to:

  • Improve functionality

  • Analyze traffic

  • Enhance user experience

You may disable cookies via browser settings if desired.

10. Legal Compliance

We comply with applicable Indian laws including:

  • Information Technology Act, 2000

  • Data protection rules and regulations as updated

Any disputes shall be subject to Indian jurisdiction.

11. Updates to This Policy

We may revise this Privacy Policy from time to time.

Updated versions will be posted on this page with revised dates.

Continued use of services indicates acceptance of updates.

12. Contact Information

For privacy-related concerns or data requests:

LoanResolution.org
Email: contact@loanresolution.org
Phone: +91 9217567266